Delivery and returns

 

Shipping & Delivery methods

Our deliveries are handled by DHL and Deutsche Post. You are able to choose either a standard parcel delivery (3-5 days) or the Express delivery (1-2 days).

The ordered products are usually sent within 1-2 days (Monday-Friday) after your order has been received. As all the Wolva products are shipped from our own warehouse in Finland, the standard delivery takes 3-5 days to Central Europe. If you are in urgent need of Wolva, you can always choose the DHL Express delivery and you should receive the products in 1-2 days.

Once your order has been registered with DHL you will receive an email / SMS notification from DHL about the delivery.  If you have chosen DHL Express delivery, you will receive notification by email / SMS and you are able to go to DHL’s On Demand Delivery via smart link. You can see the suggested delivery time or, should you wish, you can change the delivery date. After that you will get a confirmation and the delivery will take place accordingly.

If a product is damaged during transit or if the delivery was otherwise unsuccessful, please contact us by email at: wolva@delipap.fi.

Returns

If for some reason you are not completely satisfied with your Wolva products you, you can return the product within 14 days of receiving it and you will receive a full refund.

As our products are hygiene products, refunds are only given on condition that all products are returned in an unopened and intact original packaging without wearing them, using them or washing them.

In a case you wish to return the product, please contact our customer service at wolva@delipap.fi for further details.

CANCELLATION

You can cancel your monthly Wolva order at any time from your customer account or by contacting our customer service wolva@delipap.fi.